Having no customer service to talk to can exasperate this situation for some that don't have the patience for online and self troubleshooting. Set up can be an issue for some people that struggle with technical products like this. The next most common complaint is service issues, including hardware failures, bad audio quality, and intermittent service. There is also no indication where this support team is located, whether inside the USA or Internationally. The service covers one device, so if you have multiple you will need to sign up for each one at $14.99 per device. With this additional subscription you have access to a customer support rep on the phone. In recent years they have started to offer an additional Concierge service at $14.99 per year.
What is magicjack full#
To be fair, it is hard to see how magicJack even make any money with such a low cost service and it is no surprise that they cannot cover the costs of a full customer service team without passing some of the cost onto the customer. Subscribers had to rely on help documentation on their website. Historically they did not provide a customer service phone number for people having issues to call. What Are Some Common Complaints From Users of MagicJack?īy far the number one complaint is based around poor customer service. This is a more recent addition but is another important factor in magicJack's popularity as more and more people rely on their Smartphones for communications.
What is magicjack for free#
This App can be downloaded for free from the Google Play store or Apple iTunes store. Be aware though that these pre-paid minutes expire after 6 months.Īlso included is a basic service for their Smartphone calling App that they call magicApp. You have to be a subscriber to their service and you have to buy pre-paid credits in $10, $20, or $40 increments.
What is magicjack plus#
This makes it a very low cost service at between $2 per month (for the 5 year plan) to $3.25 per month (for the annual plan), plus taxes and fees.Ĭontinuing with the low cost theme, they provide International calling at very competitive rates. You can port your existing phone number but be aware there is a one time $19.95 fee for doing so.Īfter your first year of service is up you have some options to renew, an additional year for $39, an additional 3 years for $99, or for an additional 5 years for $120.
The cost includes twelve (12) months of phone service (unlimited calling in the USA and Canada), free calling between other magicJack users anywhere in the world, plus caller ID, voicemail, call forwarding, and call waiting features.
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